Banking

General

  1. Giant Bingo caters for various payment options as detailed below.
  2. All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.
  3. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us.
  4. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder.
  5. You will promptly notify us of any changes to details previously provided by you to the Company.
  6. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account.
  7. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you.
  8. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.
  9. Giant Bingo restricts the total number of registered payment methods per player to 5.
  10. We use the SSL Protocol to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential information.

Deposits and withdrawal methods

Phone Phone For a safe, quick and simple way to deposit, call one of our support agents by phone for free now (from the UK): 08082 387 546 If you reside outside of the UK it’s also free, just call: +12684 844 830
Credit Cards Credit Cards Available in all currencies. A deposit by Credit Card is one of the quickest deposit methods at the Site. The Site accepts Visa and MasterCard credit cards. We prefer Visa cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards.
Debit Cards Debit Cards Available in all currencies. A deposit by Debit Card is one of the quickest deposit methods at the Site. The Site accepts Visa Debit and Maestro debit cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards.
NETeller NETeller Available to UK Players only.
Available in all applicable currencies.
NETeller is an online money transfer service that you can use to deposit funds to your bingo account. Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support NETeller Online Payments.
Pay Safe Card Paysafecard Available in all currencies. Paysafecard is a prepaid voucher that you can use to fund your bingo account. To make a deposit using paysafecard you will need to purchase a paysafecard voucher.* You may not withdraw from your account using paysafe.
PayPal PayPal Available in all applicable currencies.
Entropay Entropay Available in all currencies. EntroPay Virtual Visa Card. EntroPay is reloadable virtual VISA cards that can be used to pay online just like a regular VISA card. EntroPay VISA cards can be funded from your personal credit or debit card.
  Wire Transfer Available in all currencies.

Deposit Policy Overview

  1. Approved transactions will be automatically credited to your account so you can begin playing immediately. However, in case you used a wire transfer deposit method, your account will be credited within 5-8 business days after we have received the wire transfer.
  2. The minimum deposit on the Site is £5.
  3. Through the Cashier, you can either view, increase or decrease your daily, weekly or monthly deposit limits. If you require any further assistance, you can contact our customer service team at support@supportbingoonline.com.
  4. We may vary your deposit limits, following a review of your playing status and account history.
  5. If you are experiencing problems making a deposit, please contact our customer service team. We are available 24 hours a day for your convenience. Click here to Contact us.
  6. On your statement, you will be billed by Cassava Ltd. If you are experiencing problems making purchases, please contact our customer service team. We are available 24 hours a day for your convenience.

Withdrawal Policy Overview

The method by which you withdraw is directly dependent on the payment method by which you have submitted your deposit(s) in the past in accordance with the following terms:

  1. The minimum withdrawal amount in Bingo is £5 and subject to minimum limits imposed by available payment methods.
  2. If you used one of your credit/debit cards to deposit funds to your account, the relevant withdrawal will be paid back to that particular card;
  3. If you used a variety of payment methods to deposit into your account and the requested withdrawals are equal to or less than the deposit(s), then the withdrawals are refunded based on the payment methods used and the amounts deposited for each payment method in the following order:
    1. Visa cards
    2. UK MasterCard
    3. Maestro card
    4. PayPal/Neteller account
  4. If your withdrawal amounts are higher than the deposit(s), then following payment in accordance with Sub-Section (ii) above, the remaining withdrawal balance will be paid to you according to your chosen payment method(s).

However, in case you used a Entropay, Paysafecard, a non UK MasterCard or an invalid card which we are unable to send payments to and therefore*, your withdrawal will be returned to you via wire transfer.

* Please see Credit/debit cards Exceptions below.

Can I reverse a withdrawal request?

Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the Bingo cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your Bingo account.

After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.

Will I need to provide certain documents before making a withdrawal?

During the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your Bingo account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.

How quickly will my withdrawal request be processed?

We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.

Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Source On Statement
Credit/Debit Cards 2 business days 5 business days 4-7 business days Cassava Enterprises
MasterCard (UK only) 2 business days 2-3 business days 3-5 business days Cassava Enterprises
Neteller (UK only) 2 business days 2-3 business days 4-5 business days Cassava Enterprises
Wire Transfer 2 business days 4-7 business days 7-10 business days Cassava Enterprises
Paypal 2 business days 2-3 business days 4-5 business days Cassava Enterprises
  • Business days means Monday through Friday which is not a public holiday in Gibraltar. We will endeavour to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.
  • If your withdrawal has not been processed within the specified timeframe, please contact us immediately.
  • Your withdrawal history can be viewed from the 'My Account' page, accessible from the homepage when you are logged in. In the 'My Account' area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.
  • Please note that if you request multiple withdrawals within the same 24 hour period these may be combined as one payment to you. We may also delay and/or stop the processing of a withdrawal requests if you have also made a deposit which is still in process or otherwise outstanding.
  • In most cases, withdrawal Payment credits will be posted on your banking statements as separate transactions, and will not cancel any references on your banking statements resulting from your deposit(s) to your account with us.

Important notes:

  1. You can request up to 10 withdrawals per day - withdrawals requested by the same method within 24 hours may be combined in one payment.
  2. The minimum withdrawal amount in Bingo is £5. Prior to a first withdrawal, a minimum of £5 must be deposited.
  3. We reserve the right to void winnings or withdrawal enabled by winnings resulting from a technical fault (including but not limited to incorrect game payouts) with any of the games offered.
  4. The Company reserves the right to cancel any withdrawal, in which case the value of the withdrawal will be refunded to the Bingo account balance, should the withdrawal be deemed to have resulted from irregular activity.
  5. Bonuses can never be withdrawn before fulfilling the wagering requirement. Real money won from bonus wagering can be withdrawn only after all 'Bonus Policy' wagering requirements have been met, otherwise all bonuses will be forfeited.
  6. There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
  7. We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above. Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.
  8. In the case of a wire transfer, you need to enter your bank account details in the cashier.

For assistance with withdrawal, or any other matter, please contact our Customer Support Team.

* Credit/Debit Cards Exceptions:

  1. Visa Credit/Debit Card Withdrawal: Due to regulations imposed on, or policies adopted by some issuers of Visa credit/debit cards, the Company is not permitted to pay to particular Visa credit/debit cards issued. Therefore, members who have deposited to their Bingo accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer.
  2. MasterCard/Eurocard credit/debit cards ("MasterCard") Withdrawal: Due to regulations imposed on, or policies adopted by issuers of MasterCard cards, the Company is permitted to pay withdrawals via BACS to MasterCard cards that were issued in the UK only. Therefore, members who have deposited to their Bingo accounts via a non UK MasterCard cards shall receive withdrawals via wire transfer.
  • Visa
  • MasterCard
  • Maestro
  • Paysafe Card
  • Remote Gaming
  • GamCare
  • GBGA
  • UK commission
  • GambleAware
  • 18+ Only
  • Dragonfish
  • eCogra

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