Help FAQs Getting Started


Here at Giant Bingo we have designed our site with you guys in mind, so we would like to think that we have made it really easy for you to work your way around! But just in case we have put together a Help section for you to use.

Contact Us

We really value our players and we make it our top priority to be with you along the way! That's why we are here for you by phone, email or live chat should you have any questions or concerns.


You can send us an email to Our support representatives will do their utmost to answer any questions or concerns as soon as possible.


Our friendly customer support team are available on the phone from 10am to 2am UK time waiting to answer all your questions. Call us on 08082 387 546. Calls from the UK are toll free. If you are calling from outside of the UK the number to call is +12684 844 830.

Live Chat

Don't forget that our CMs will always lend a friendly ear to any questions or comments you may have. Just shout out when in the chat rooms, and we will be more than happy to help.


You'll probably find most of your questions answered in our FAQ section below. We have tried to cover everything from getting started, purchasing your bingo cards to withdrawing your winnings!

Getting Started

How do I register?

Registering with Giant Bingo is easy! Simply click on the Join Us tab on the homepage and fill in the registration form. It only takes a minute or two and all questions are straight forward. You don't even have to register a card!

Do I have to download loads of software?

No way! As soon as you've registered you can join in on the action straight away.

How do I login?

At the top right hand side of the homepage there is a member login box where you can enter your username and password which will log instantly into your account. You must be logged in to play any games or make any banking transactions.

I have forgotten my username or password, what should I do?

Not to worry, simply click on forgot username/password in the member login box and we'll send you your details to the email address that you provided!

Money Matters

What deposit methods are accepted?

We accept credit/debit cards, wire transfer, paysafecard and Paypal.

How do I deposit money?

Depositing is simple! Click on 'Deposit' at the top right corner of the page to open the cashier. Then simply click on the deposit method most suitable for you and follow the simple instructions.

What is the minimum amount I can deposit?

You can make a deposit as little as £5 into your Giant account but please consider that the minimum deposit amount to receive any deposit offers is £10.

How do I withdraw my winnings?

You can request a withdrawal at any time by clicking the 'Deposit' button at the top right corner of the page and then select 'Withdraw' in the left panel and follow the instructions. Your withdrawal request will be processed after 48 hours. You can also cancel a withdrawal request at any time within that 48 hour period.

How will my transactions appear on my Bank/Card statement?

Your deposits and withdraws will be listed as CASSAVA ENTERPRISE Transactions.

Playing Bingo

How do I purchase a card?

Simply select a room you wish to play in. You can select your cards one by one or you can automatically select a strip. You can select up to 96 cards in some of the rooms!

What happens if I have purchased my cards and I am disconnected from the game?

If you happened to have purchased a winning card for that game, you will win regardless of the connection status and the winnings will automatically be added to your account.

Why doesn't chat sometimes work?

Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send messages to your computer.
Bingo Lingo is often used in our chat room, please look at our bingo lingo infographic to learn more about how to use these terms during chat.

Can I pre-purchase cards?

Yes! Cards can be purchased in advance, and once you have bought your cards they will be stored until the game is played.

Can I keep my card numbers from game to game?

Unfortunately not. To keep things fair, all cards are randomly generated at the time you request them.

Is it legal to play online bingo at Giant?

Giant Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict legal regulations on fair play and prize payouts. We only accept players from regions where it is legal to participate in online gaming. We do not accept players from the US.

Are all my personal details safe?

Absolutely, no compromises. We take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.

Will you pass my details on to any third parties?

Absolutely not. Giant Bingo does not pass your details on to any third parties.

Can I be sure all games are fair?

Giant Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar) and we adhere to strict legal regulations on fair gaming and prize payouts. We use the very best tried-and-tested technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.

How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Giant Bingo.

Getting Started

Start a game

Click on the 'Play' button to play and join in the fun with Giant Bingo. The bingo lobby area will load, where you'll find a huge variety of games to choose from including bingo and instant games.

Choosing a game

Once you're in lobby area, you will be able to choose from a whole host of games. The bingo games are separated by tabs in the lobby, so all you have to do is choose what type of bingo game you want to play and then click on the tab. You can also click on 'Games' at the bottom bar to play any of our fantastic instant games.

On the bingo section of the lobby, each ticket shows the type of bingo game, the price of the card, the jackpot amount, when the next game will begin, how many players are in the room and if the room has a chat host.

Buying cards

Randomly generated bingo tickets will be displayed on the screen. To scroll through the tickets, use the left and right arrow buttons. To select or deselect a card, simply click on the card.

You can auto-select cards in batches and using the '+' and '-' buttons on the left panel, this means you don't have to click on each card.

Once you are happy with your selected cards, click on the 'BUY' button situated on the left bottom corner of the screen. Subject to funds, this will complete your card purchase. Please note that card purchases are non-refundable and all sales are final. The left-hand panel also displays at the bottom the number of cards you have purchased for the next game.

Each purchased card will display a number at the top of the card, for example, #1234567. This number is a reference for both yourself and our customer services team. You have until 10 seconds prior to the start of a game to purchase bingo cards for that game.

At the top of the screen you will find the number of players and jackpot details. At the top left, you can see the time remaining until the game starts.

Playing bingo

You are first presented with the ‘Buy cards’ screen until the game begins. You can see how many people have bought into the game and the jackpot amount at the top of the screen. You will see a popup and a countdown to announce that the game will start.
You can check which pattern is being played at any time at the top left corner of the screen. Called numbers will be marked on your cards if they form part of the required bingo pattern for the current game.

In order to select ‘Auto Daubing’, simply click on the ‘Options’ icon at the top right corner of the display area. When it's on, the game automatically marks or "daubs" your card every time your numbers are called out so you don’t have to! When this button is off, your card numbers are not automatically daubed, so you can mark them manually by clicking the number on the card. Bear in mind that whether you daub the numbers or not and how you daub them has no effect on the game outcome. IF YOU HAVE A WINNING BINGO CARD YOU WILL WIN!

When the game starts, a slight pause will occur before the balls are called out. After being randomly drawn, the balls are shown at the left of the screen, accompanied by a voice announcing the numbers if you have your sound switched on. Each ball called is displayed on the bingo board, and the last calls are also displayed.

At the end of the game, ‘BINGO!’ will be announced and the winning alias(es) will be presented. When you win, your winnings will automatically be added unless stated otherwise on the promo page of a specific game. You will then automatically be shown the next game screen after a short time or after you click ‘OK’.

A few other things to note - you can alternate between having the sound on and off. Simply toggle on/off the sound in the ‘Options’ icon at the top right corner of the screen. If you need any assistance during the game, click on the name of the chat room at the top of the chat window and select ‘Help’ to chat to our friendly assistants. Once you have finished playing bingo, then simply click on 'Lobby’ in the top left corner or close the window.


The Giant Bingo party is more than just about playing bingo, you can also make new friends and chat whilst you play! Our chat rooms are where the party really gets started! Make new friends, chat with old friends and play some games with our friend hosts as you watch the game play to find out who wins the jackpot! Our party-animal chat hosts always brighten up the room and make playing at Giant Bingo even more fun. You can play bingo, chat games and get first hand help all at the same time!

The name of the room you are chatting in will be shown at the top of the chat window. Clicking the down arrow at the right of the room name you are chatting in will show a list of other rooms that are available, usually 'Help' and 'Lounge'.

The conversation in your chat room will be displayed in the main chat window. You can see aliases of the other players who are chatting by clicking on the 'Player' icon and number at the top right of the chat window. You can also the chat by pressing the padlock button at the bottom of the scroll bar.

To send a chat message, simply type in the bottom bar and press Enter on your keyboard or click the 'Send' button. You can also send quick messages by clicking on the shortcut buttons. Clicking on the trash can icon at the top right corner of the chat window will clear all displayed messages. During our bingo games, Bingo Lingo is often used during chat. Please consult our Bingo Lingo graphic to learn about how to use Bingo Lingo - it's great fun!

Giant Bingo does not tolerate rude or offensive chat and players who violate this rule will be banned from using the chat and risk to be removed from the site.